MANAGED SUPPORT SERVICES
The evolution of ‘Managed Support Services’ began with fortune 500 companies and their growing demand for enterprise systems primarily used to support strategic business objectives.
Rapids Group believes
The Rapids Group believes such a support service is a philosophical change in the way a business deals with its technology. Instead of following the old-school tradition of break-fix methodologies involving differing service level agreements (SLA’s) from support contracts, a support model with a managed service focuses on prevention of IT interruptions letting clients concentrate on running the business.
Our ‘Managed Support Services’model is designed to establish a single point of accountability and a simplified service level agreement for multivendor hardware, software, and application support throughout the enterprise facilitating ‘3Goal’ commitment.
‘3Goal’ Commitment
- Risk Mitigation – Strategic prioritization of Appetite Vs Tolerance for an Organization
- Streamlined IT Operations- Reduced downtime through proactiveapproaches
- Business Process Quality – Assurance for improved reliability, efficiency and cost reduction
When it comes to IT support, you need a provider you can rely on in complex situationswhich isn't always easy shouldering the burden of diagnosing problems and coordinating communication among vendors. Fortunately, there's a better option – Managed Support Services model from The Rapids Group
Our ‘3Goal’ commitment delivers you a support service with single point of accountability, so you don't have to spend your time coordinating IT support services. We use widely available tools in market like tools like Global Resolutions Systems to integrate, automateour service delivery model. Give us a call our associates can provide more insight catering your needs!
